Your privacy is important to us. This Privacy Policy explains how UrbanSPiCE Madurai collects, uses, stores, and protects your personal information.
1. Information We Collect
We may collect the following information when you visit our website or book a stay:
Personal Information
- Name
- Email address
- Phone number
- Address
- Government ID details (for check-in verification)
Booking Information
- Dates of stay
- Number of guests
- Payment details (processed securely through third-party gateways)
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
- Process and confirm bookings
- Provide customer support
- Improve our website and services
- Send booking updates and important notifications
- Maintain safety and compliance requirements
We do not sell or rent your personal data to third parties.
3. Cookies
Our website may use cookies to improve user experience, including:
- Session tracking
- Analytics
- Website performance
You may disable cookies in your browser settings.
4. Data Protection & Security
We take reasonable measures to protect your data from unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We may use third-party services such as:
- Payment gateways
- Analytics tools
- Customer communication systems
These providers have their own privacy policies. We recommend reviewing them independently.
6. Sharing of Information
Your data may be shared only when:
- Required by law
- Necessary for booking or service operations
- Needed to protect the rights and safety of our property and guests
7. Children’s Privacy
We do not knowingly collect data from children below 18 years without parental consent.
8. Changes to This Policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website with a revised “Last Updated” date.
9. Contact Information
For privacy-related queries, please contact:
urbanspice.madurai@gmail.com
+91 452 2525212
